Cancellation & Refund Policy

ORDER CANCELLATION POLICY

Customers may request cancellation of an order before it has been dispatched.

How to Cancel an Order

To request an order cancellation, contact our customer support team as soon as possible through email or phone. Please provide your order number and registered contact details.

Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it. In such cases, customers may contact our support team for guidance regarding the applicable return process.

Cancellation by Guruvinkarunai

Guruvinkarunai reserves the right to cancel an order due to product unavailability, pricing or listing errors, payment-related issues, or other unforeseen circumstances. If payment has already been received, the applicable refund will be initiated.

REFUND POLICY

Refunds may be applicable in the following circumstances:

  • An order is successfully cancelled before dispatch.

  • A product is eligible for a return and the return request is approved.

  • An order is cancelled by Guruvinkarunai after payment has been received.

  • A refund is agreed upon when an exchange cannot be fulfilled due to product unavailability.

Refund Process

Once a cancellation or return request is approved, the refund will be initiated to the original payment method, wherever possible.

For returned products, the refund will be processed within 14 days of receiving the returned product, subject to verification and approval.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider or financial institution.

Refund Eligibility

Refund eligibility depends on the reason for cancellation or return and the applicable conditions of our Return Policy. Products that are damaged, defective or incorrectly delivered will be handled in accordance with applicable consumer rights.

Refund Status

For updates regarding your refund, please contact our customer support team with your order details.

CONTACT US

For questions or assistance regarding shipping, delivery, exchanges, cancellations or refunds, please contact us: